Nairobi, Dagoretti
24 views
Customer Service and Front Office
Work Experience
1 year
Job Type
Full-Time
Employment Status
Unemployed
Gender
Female
Marital Status
Married
Age
Education
Diploma in travel, tourism and business studies
Diploma in customer services
at the Nairobi Institute of Business Studies
Diploma in primary school teaching
at Narok teachers training collage
Still Studying
No
Skills
team player
flexible
time conscious
effective communication skills
problem solving and critical thinking
Languages
English & Swahili
Highest Qualification
Diploma
References
Detour bar & grill owner
murayajoe7@gmail.com
Rambo resources manager
petersonngari@gmail.com
I've e had the opportunity to work in customer-facing roles for the past six months where I have honed my interpersonal and communication skills. These experiences have enabled me to develop a deep understanding of customer needs and the ability to provide exceptional service. I take pride in my ability to build rapport with customers, actively listen to their concerns, and offer appropriate solutions to ensure their satisfaction.
Furthermore, I have a proven track record in achieving and exceeding sales targets. I have successfully utilized various sales techniques, such as consultative selling and relationship building, to consistently drive revenue growth. My ability to identify opportunities, negotiate effectively, and close deals has resulted in significant increases in sales volume and customer acquisition.
In addition to my customer service and sales skills, I am highly proficient in utilizing CRM systems to manage customer interactions and track sales activities. I have a strong attention to detail and can effectively analyze data to identify trends and opportunities for improvement. I am also comfortable working in a fast-paced environment and have the ability to prioritize tasks to ensure deadlines are met.
KSh25,000 - 35,000
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