I have an extensive history in providing a high level of customer service. I have two and a half years with Telkom customer support call center till to date and I once worked as a team leader , I have one and a half year in GBS tv as a reporter and an editor.
May 2018 to DATE|Horizon Contact Centers|Customer Service
Representative Accomplishments and Responsibilities
• Offering high quality customer experience to all our customers.
• Managing and resolving customer complaints.
• Providing customer with products and service information by clearly explaining procedures, providing solution and relevant information.
• Identifying and escalating priorityissues where necessary and follows up
• Customer concerns.
• Maintaining and improving quality results by adhering to standards and guidelines and recommending improved procedures.
August 2017 to February 2018|Resepsonist in Piccalilly International Limited
• Responsible for sales promotion of the company products
• Supervising the clearners
• Listening closely to consumers and determine their needs and recommending optional solutions.
• Recording and filing documents
December 2017 to June 2017|GBS Tv editor and Social media advertisements
Accomplishments and Responsibilities
• Editing Tv programs
• Camera person
• Online marketing
• Interacted with people on social media to get response about the GBS Tv shows
July 2017 to November 2017|Kenya Breweries Limited
• Carried out sales
Am Elsie kalungi,26yrs old,Am single.i have a certificate of good conduct.Am ugandan by nationality and kenyan by choice.Because of my good customer care and services ,i have been able to travel in different countries.i will be happy wen offered a job