Kiambu, Kabete
5 views
Customer Service
Work Experience
2 years
Job Type
Full-Time
Employment Status
Unemployed
Gender
Female
Marital Status
Single
Age
Previous Work Experience
Jumia Kenya
Customer Service Represenative
May 2021 - Jul 2022
Technobrain
Customer Service Representaive
Jul 2018 - Nov 2019
Turaco
Customer Service Represenative
Jul 2022 - Aug 2022
Education
Bachelor of Science in Public Relations and Communication, 09/2013-19/2019
Moi University Nairobi Campus.
Graduated with Second Class Honors lower division
Hands on training through Internships
Diploma in Public Relations Management, 09/
201XXXXXX
Still Studying
No
Skills
● Complaint /issue resolution
● Active listening
● Time management
● Outbound Calls
● Salesforce
● HoduCC
● Inbox management
● Travel itinerary
● Google Suites
● Calendar management
● Minute taking
Languages
YES
Certifications
YES-Virtual Assistant
Highest Qualification
Degree
References
Caroline Gatwiri
Techno brain Group
Group Coordinator(dlight)
carolinegatwiri@gmail.com
+254727020111
James Mugo
Jumia Kenya
Team leader
mugojim@yahoo.com
0725494108
Excellent communicator with multi-tasking abilities and phone handling skills coming with active listening skills and sound knowledge of CRM systems (Salesforce) and practices. I have dealt with customers’ enquiries and complaints over the phone.
My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organisation that I work for.
KSh35,000 - 45,000
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