Kiambu, Kiambu / Kiambu
22 views
Customer Service CV
Work Experience
3 years
Job Type
Full-Time
Employment Status
Unemployed
Gender
Male
Marital Status
Married
Age
Previous Work Experience
Transwide Pharmaceuticals K Ltd.
Customer Service Representative
Oct 2020 - Aug 2022
gamemania.cc
Customer Service Representative
Jan 2018 - Aug 2020
Education
08/2007 – 12/2011-- B.A Public Administration --University of Nairobi
03/2008 – 05/2008 -- Certificate in a foundation course in computers - -Shalom I.T. Centre
03/2003 – 12/2006 -- Kenya Certificate of Secondary Education -- St Hannah’s High School
Still Studying
Yes
Skills
Strong organization skills QuickBooks accounting
Excellent communication skills SQL Query
Problem solving Data Analytics
Emotional intelligence Google Analytics
Resourceful Mailchimp
Web development Facebook / Google Ads
Writing skills Microsoft office suite
Time management Sage partner accounting V7
Team communication tools Python data analysis modules
Multitasking management Excellent typing and data entry skills
Languages
Engilish, Swahili
Certifications
09/2022 -- 10/2022 -- CFI (Corporate Finance Institute) -- Fundamentals of Data Science & Machine Learning
Highest Qualification
Degree
References
Available on request
As a graduate with over 2 + years of relevant experience in customer support and data entry. In my previous on-site engagement in customer service, I handled over 20+ walk-in clients at the customer support desk daily. Also, I've handled over 30+ customer calls per day at our desk. Our main responsibility was to ensure orderly and timely customer assistance, tracking customer orders and referring relevant queries to company pharmacists for further assistance. In addition, we also promoted our other product alternatives to increase sales and would assist cashiers in booking customer sales and building customer rapport for continuous business. From this experience, I gained valuable experience in handling customer queries, accounts bookkeeping using ERP software (Sage Accounting Partner V7), persuasive communication & multi-tasking in a fast-paced work environment, accurate data entry and teamwork.
If selected, I’ll provide the highest level of professional service & work hard to ensure the achievement of the stated targets required for this position. I’m looking forward to having a chance to discuss how I can be of benefit to your organization.
KSh20,000 - 25,000
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