My name is Chege Mary Nyambura a soon-to-be graduate in Public Relations and Diplomacy at Mount Kenya University. I have honed hands-on experience and skills in interpersonal communication skills, Customer care services, call centre assistant, online and proofreading ,story write ups, video editing, CRM Software and Media Monitoring skills,where I did online and news paper weekly update in accordance with the organization mentions and feedbacks, to identify positive and negative information, hence working towards improvement, to enhance and maintaining the organization's image as well as the satisfaction and retention of potential customers.