Nairobi, Makadara
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Customer Service Representative
Work Experience
4 years
Job Type
Full-Time
Employment Status
Unemployed
Gender
Male
Marital Status
Single
Age
Previous Work Experience
Altruist Technologies Pvt Ltd
Customer service Representative
Jan 2022 - Dec 2022
Karopay Credits
Sales Specialist
Jul 2022 - Nov 2023
Kenyan Boys Choir
Receptionist
Apr 2018 - Mar 2020
Education
Diploma in purchases and Supply Management
Still Studying
No
Skills
Customer Service and support
Sales and marketing
Interpersonal skills
Strong execution skills
Artful communication
Excellent Listening
CRM software
Detail oriented
Time management
Team Work Skills
Coaching and Mentoring
Organizational skills
Administrative skills
Professional work
Adaptability
Process Improvement
Innovative
Languages
English, swahili
Highest Qualification
Diploma
I am a highly skilled and customer-centric specialist with over 4 years of experience in delivering personalized service, optimizing product delivery, and fostering customer loyalty. My track record includes driving exceptional customer satisfaction and loyalty, evidenced by a remarkable customer retention rate of nearly 99%. Throughout my career, I have excelled in various areas, encompassing customer service, sales, and team leadership. I take pride in efficiently managing over 700 customer interactions weekly, implementing successful sales strategies, and providing guidance to a team of sales agents. My outstanding communication, coaching, and organizational skills make me an invaluable asset for any customer-focused role that requires excellence in customer service and sales.
KSh25,000 - 35,000
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