• September 2014 to April 2018 Chuka University: Bachelor of Commerce, Banking and
finance (option) and attained a second class upper division.
• 2010-2013: Certificate of secondary school at Busakala secondary school where I
attained a B+ of 72 points.
• 2009 certificate of primary education at Ananda Marga academy which I attained 324
marks out of 500 marks.
Persuasive Speaking Skills
Clear Communication Skills
Willingness to Improve
Ability to Use Positive Language
• A certificate from Masters Computer College on computer packages.
• A Certificate in entrepreneurship from Ismart Kenya.
• A certificate in online digital marketing from Emobilis.
1. IDEON LIMITED- Team Leader ideon limited
Name: Isabela Muchoki
2. LIVELYHOODS KENYA
Postal address:P.O BOX 29622-00100
ADDRESS: Precious plaza, Naivasha road Kawangware, Nairobi Kenya
3. INUKA AFRIKA- Branch Supervisor
Name: George Thiong’o
4. HORIZON CONTACT CENTERS KENYA
Horizon Contact Centers Ltd
Gateway Park, Mombasa Road.
P.O. Box 3027-00506,
5. Horizon contact centers Kenya- Team Leader
Name: Samuel kimani
I am a committed, friendly and hardworking Customer Service Representative with a passion for providing excellent customer service at all times. In my current role, I have resolved more than 150 issues, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ enquiries and complaints face-to-face, over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for.
I am able to hundle multiple tasks on a daily basis
i use a creative approach to customers in every situation that may arise
i am dependable person who is great in time management
i am energetic, flexible, hard working and honest
I have worked as a customer care representative both at horizon contact center and d.light company and it really offered me a great customer experience at the same ensuring revenue generation for the business
A very self motivated individual with high ability to socialize freely and connect with people, able to perform any duty assigned with no supervision. very flexible and a great team player. very eloquent in english and swahili