As an adaptable, prompt, result-driven and customer-oriented professional looking to explore opportunities that will see me grow in my career, I am writing to apply for the position referenced above. I believe that my education background and previous work experience present me as the most suitable candidate for this position.
In fulfillment of my degree course requirements, I took the role of a customer service intern at Thika Sports Club where my role entailed welcoming arriving guests and briefing them on menu offers, taking food and beverage orders, providing customized service of food and beverage, answering inquiries regarding hotel services, maintaining general outlook of premises, and anticipating customer needs and responding appropriately to those respective needs, or complaints, or feedback. Later on, I worked as a guest relations and travel management intern at Jawamu Tours and Safaris, where some of my duties included; telephone management booking of clients, organization of documents, contacting and negotiating with hotels and transport services, itinerary planning, preparation of quotation, making accommodation reservations for clients, and assisting with air ticketing.
In both of these roles, I demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail-oriented and efficiency-oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. Also, I possess excellent communication skills, both oral and written. I have remarkable interpersonal, organizational, and time management skills. More importantly, I am well versed in all the Microsoft Office suite applications.
The approach to my work goes beyond the job description as I am always looking for a way to improve results. In addition to my work, I have always been looked to for decision making. It is my belief that I will be of great value addition to the organization.
Thank you in advance for your consideration