Nairobi, Nairobi Central
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Customer Service
Company Name
Nature's way
Job Type
Full-Time
Work Setup
Office
Application Deadline
May 3,2024
Responsibilities
1. Take ownership of customer issues
Customer service reps must take ownership of the customer’s problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.
2. Troubleshoot problems and drive resolutions
It’s important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience
Requirements & Skills
Communication skills
Service reps should be pleasant and empathetic while they’re interacting with customers. They must have great listening skills to understand what the customer really wants and should also have the patience to handle conversations effectively irrespective of the customer’s skill level.
2. Competent technical knowledge
It’s always good to have a support agent who’s well versed with your product and is familiar with the latest technologies in customer support.
Minimum Qualification Requirements
National id
curriculum vitae
school certificate
Minimum Experience
1 year
The primary job of a customer service representative—also referred to as a customer service or support agent—is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, messaging app, and social media, and ensure that all valid customer concerns are dealt with as soon as possible
KSh 35,000 - 40,000
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