Mombasa, Nyali
31 views
Assistant Head of Call Center
Work Experience
5 years
Job Type
Full-Time
Employment Status
Unemployed
Gender
Male
Marital Status
Married
Age
Previous Work Experience
Watu Credit Ltd
Collections Manager
May 2022 - Apr 2023
Watu Credit Ltd
Senior Collections Supervisor
Sep 2020 - Apr 2022
Watu Credit Ltd
Collections Supevisor
Jun 2019 - Aug 2020
Watu Credit Ltd.
Collections Officer
Oct 2018 - May 2019
Watu Credit Ltd.
Collections Intern
Jun 2018 - Sep 2018
Education
Kenyatta university, bachelor of commerce (finance option) first class honors
Still Studying
No
Skills
debt collection management
call/contact center management
statistical analysis and
interpretation, excel & google
sheets, power bi, data studio
mifos, pqm
risk analysis
fraud detections and procedures
customer relationship
management (crm)
strategic communication
business strategy & development
project management
customer retention
people management
administration & management
recoveries and repossession
Languages
English (proficient)
swahili (profient)
Highest Qualification
Degree
References
Richard kivimae
head of small office, bedford row
capital plc.
+3725184069
erick massawe
country manager, watu
credit ltd
charles kinya
deputy head of collections, watu
credit ltd
I am an enthusiastic, charismatic and self-driven team player with vast experience in collections and portfolio management. I have been able to manage a team of over 100 direct and indirect reports and was able to collect a total of over 300 Million Kes in a portfolio of over 30,000 tuk tuk and motorbike clients. I use data to come up with strategy and make key decisions to improve processes in order to have smooth running of organizations to create an atmosphere where people can thrive and perform at their highest levels with a goal to turn round and shape up performance levels of micro-finance or Fin-Tec institutions hence achieving the organization goals in general
KSh45,000 - 60,000
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