I am a proactive and customer-focused professional with a Bachelor's Degree in International Studies and extensive experience in customer service and communication roles. In my previous position as a Market Research Assistant at Trident Plumbers Limited, I aquired my skills in telephone communication, customer engagement, and problem-solving. I am also skilled at handling inquiries, resolving issues, and providing exceptional service to customers. With my strong interpersonal skills, attention to detail, and dedication to exceeding customer expectations, I am confident in my ability to thrive in a fast-paced call center environment and contribute positively to the team's success.