I have experience in customer care service where I talj to customers and ensure they are comfortable with the products they are using.
I also have some experience in sales as in cloudfactory I was doing both customer care and selling the multichoice products
I have gained experience first from Kenyatta National Hospital and at Jacaranda Motors as a customer service representative... I would like to move to the next level in my career by joining even more ambitious organizations
I have an extensive history in providing a high level of customer service. I have two and a half years with Telkom customer support call center till to date and I once worked as a team leader , I have one and a half year in GBS tv as a reporter and an editor.
May 2018 to DATE|Horizon Contact Centers|Customer Service
Representative Accomplishments and Responsibilities
• Offering high quality customer experience to all our customers.
• Managing and resolving customer complaints.
• Providing customer with products and service information by clearly explaining procedures, providing solution and relevant information.
• Identifying and escalating priorityissues where necessary and follows up
• Customer concerns.
• Maintaining and improving quality results by adhering to standards and guidelines and recommending improved procedures.
August 2017 to February 2018|Resepsonist in Piccalilly International Limited
• Responsible for sales promotion of the company products
• Supervising the clearners
• Listening closely to consumers and determine their needs and recommending optional solutions.
• Recording and filing documents
December 2017 to June 2017|GBS Tv editor and Social media advertisements
Accomplishments and Responsibilities
• Editing Tv programs
• Camera person
• Online marketing
• Interacted with people on social media to get response about the GBS Tv shows
July 2017 to November 2017|Kenya Breweries Limited
• Carried out sales
Iam goal oriented and I can work in busy and challenging organization where I can grow through technical and use my skills and ability to influence the decisions made where there of in order to contribute to the growth and expansion of such organization