Kiambu, Thika
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Receptionist/Front Desk Agent/Customer Service Agent
Job Type
Full-Time
Employment Status
Self-Employed
Gender
Female
Marital Status
Single
Age
Clerical & Administrative Work Experience
less than 1 year
Education
Bachelor of sustainable tourism and hospitality management - dedan kimathi university of technology; september 2014-april 2018
certificate in computer applications - nanyuki institute of communication and technology; 2014
kenya certificate of secondary education – st. Mary’s girls’ high school, igoji
Still Studying
No
Skills
Customer service skills- excellent at anticipating, understanding customers’ needs, and
providing corresponding services.
Communication and interpersonal skills: excellent people skills, easy-going, able to listen
empathetically and respond appropriately.
Phone etiquette: proficient in handling calls using the standard telephone etiquette procedure
with an aim to understand the caller’s request and offer corresponding support.
Tech savvy: possesses solid knowledge and experience with MS Office Suite and other cloud-
based systems for efficient execution of operations, adaptable to new systems and procedures.
Research and analytical skills: able to seek and filter through information and evaluate
situations with the aim of resolving customers’ issues in a proactive manner.
Documentation and recordkeeping- Organizing support documents and files for easy retrieval when need arises.
Problem-solving skills: able to diagnose, detect issues, assess and execute alternative solutions
Languages
English
swahili
Certifications
Bachelor of sustainable tourism and hospitality management
Highest Qualification
Degree
References
Dr. Juma misiko
tourism faculty director
dedan kimathi university of technology,
tel: +254 612 050 50000
email: lexingtonmi2000@yahoo.Com
mr. James mutisya
managing director
jawamu tours and safaris
tel
email: jawamu007@gmail.Com
I am a customer-oriented, adaptable, prompt, and efficient customer support and administrative
professional accustomed to providing individualized customer service while simultaneously handling
support tasks. I’m looking to explore opportunities that will allow me to utilize my academic and training
experience and also see me grow in my career. I have previously demonstrated the ability to learn
and adapt to new policies and procedures and effectively handle situations or inquiries while working
within policy, procedures, and standard processes. You will find I am able to analyze and prioritize requests and resolve issues quickly and effectively. With my versatile skillset, I present the unique advantage of fostering positive customer relations while promoting collaboration at the workplace through performing administrative and support tasks. My academic background and previous work experience have groomed me adequately for customer support roles and administrative roles.
KSh25,000 - 35,000
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