Customer service skills- excellent at anticipating, understanding customers’ needs, and
providing corresponding services.
Communication and interpersonal skills: excellent people skills, easy-going, able to listen
empathetically and respond appropriately.
Phone etiquette: proficient in handling calls using the standard telephone etiquette procedure
with an aim to understand the caller’s request and offer corresponding support.
Tech savvy: possesses solid knowledge and experience with MS Office Suite and other cloud-
based systems for efficient execution of operations, adaptable to new systems and procedures.
Research and analytical skills: able to seek and filter through information and evaluate
situations with the aim of resolving customers’ issues in a proactive manner.
Documentation and recordkeeping- Organizing support documents and files for easy retrieval when need arises.
Problem-solving skills: able to diagnose, detect issues, assess and execute alternative solutions