Nairobi, Embakasi, 3 hours ago
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Debt Collectors
Company Name
Calm recoveries limited
Job Type
Full-Time
Work Setup
Hybrid
Career Level
Middle
Application Deadline
may 4 ,2026
Responsibilities
Contact debtors via calls, SMS, email, and letters
Follow up on overdue accounts
Negotiate repayment plans (PTPs)
Monitor payment progress and account status
Meet collection targets and conversion rates
Update and maintain accurate records
Ensure legal and ethical compliance
Prepare reports on collections and performance
Conduct skip tracing for unreachable debtors
Handle disputes and escalate when necessary
Maintain professionalism and customer relationships
Requirements & Skills
Communication skills (verbal and written)
Negotiation and persuasion skills
Active listening
Emotional intelligence and empathy
Problem-solving ability
Resilience and stress tolerance
Time management
Attention to detail
Data entry and system skills
Analytical thinking
Conflict resolution
Customer service skills
Integrity and professionalism
Adaptability and flexibility
Goal-oriented mindset
Minimum Qualification Requirements
Diploma in business management,cpa,ccp a degree will be an added advantage
Minimum Experience
1 year
A debt collection job involves recovering overdue payments from customers on behalf of a company or client. The role includes contacting debtors, negotiating repayment plans, following up on commitments, and updating account records. Debt collectors are expected to meet collection targets while maintaining professionalism, adhering to legal guidelines, and handling customers with empathy and firmness.
KSh 15,000 - 20,000
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