Nairobi, Embakasi, 12 hours ago
137 views
Debt Ollectors
Company Name
Calm Recoveries Limited
Job Type
Full-Time
Work Setup
Office
Career Level
Middle
Application Deadline
30 MAY 2026
Responsibilities
Contacting Debtors
Reach out via phone, email, or letters to remind individuals of overdue accounts.
Notify debtors of their legal obligation to pay.
Negotiating Payment Plans
Work with debtors to create manageable repayment schedules.
Offer settlements or partial payment options when appropriate.
Tracking Accounts
Monitor multiple delinquent accounts simultaneously.
Keep detailed records of communications, agreements, and payments.
Locating Debtors
Use skip-tracing methods to find debtors who have changed addresses or contact details.
Handling Disputes & Complaints
Investigate discrepancies in accounts.
Resolve issues professionally to maintain compliance and customer trus
Requirements & Skills
Communication skills: clear, polite, and professional phone/email etiquette.
Negotiation skills: ability to secure repayment agreements that work for both parties.
Attention to detail: accurate record-keeping and monitoring of accounts.
Legal knowledge: familiarity with debt collection laws and consumer rights.
Technical skills: proficiency in accounting or crm software.
Minimum Qualification Requirements
Diploma in accounting, finance, and computer literacy with biase in excel
Minimum Experience
less than 1 year
The daily tasks involve making phone calls, sending letters or emails, and maintaining accurate records of all communications and agreements.
A key part of the role is negotiation—finding repayment plans that debtors can realistically manage, while ensuring creditors recover as much as possible. Debt collectors may also offer settlements, where a portion of the debt is paid to close the account. When debtors cannot be reached or refuse to cooperate, collectors may use skip-tracing techniques to locate them or escalate matters to legal proceedings.
Professionalism is critical. Debt collectors must comply with debt collection laws, which prohibit harassment, threats, or misleading statements. They are expected to handle disputes fairly, provide debt verification when requested, and respect consumer rights.
KSh 15,000 - 20,000
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