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Receiving and welcoming visitors and customers. Answering phone calls and responding to emails. Filing and organizing documents and records. Entering and updating information on computers. Printing, scanning, photocopying, and preparing documents. Assisting with appointments and office schedules. Handling basic customer inquiries and directing them to the right person. Keeping the office organized and ensuring supplies are available. Supporting other staff with daily administrative tasks. Maintaining confidentiality and handling office information responsibly. Following instructions from supervisors and completing assigned duties on time. Working professionally and respectfully with colleagues and customers.

Requirements: High school diploma or equivalent; additional administrative training is an advantage Previous experience in an office, administrative, or customer service role preferred Proficiency in Microsoft Office Suite, Google Workspace, email, and calendar management Strong organizational and time-management skills Excellent written and verbal communication skills Ability to handle confidential information professionally Attention to detail and accuracy in data entry and document preparation Ability to multitask, prioritize responsibilities, and meet deadlines Professional, friendly, and dependable attitude Ability to work independently and as part of a team Key skills: Scheduling and appointment coordination Filing and record management Reception and telephone etiquette Data entry and document formatting Basic bookkeeping or invoice processing Problem-solving and customer service Adaptability and willingness to learn

For a general Office Employee position, you can write the minimum qualifications like this: Minimum Qualifications & Requirements KCSE certificate or equivalent qualification. Certificate or Diploma in Business Administration, Office Administration, Secretarial Studies, or a related field is an added advantage. At least 1 year of relevant office or administrative experience is preferred. Basic computer skills, including Microsoft Word, Excel, and email. Good communication and interpersonal skills. Good organizational and time-management skills. Ability to maintain accurate records and handle confidential information. Ability to work independently and as part of a team. Good command of written and spoken English. Professional, reliable, and willing to learn.