Nairobi, Kahawa, 12/03
2 views
Relationship Building; Customer Care; Experience; Retail
Retail Work Experience
4 years
Job Type
Full-Time
Employment Status
Self-Employed
Gender
Male
Marital Status
Single
Age
31
Previous Work Experience
Onn The Way Supermarket
Store supervisor
Oct 2024 - Mar 2025
CCI Kenya (Business Process Outsourcing)
Customer Service Agent
Sep 2023 - Dec 2023
Majid Al Futtaim Hypermarkets Ltd (Carrefour)
Cashier, Customer Care and Experience, Supervisor
Feb 2018 - Jul 2022
Education
Bachelor of commerce (finance)
Still Studying
No
Skills
Customer relationship management (crm), team leadership, retailer management, administrative support, relationship building, conflict resolution, retail point of sale (pos) systems, empathy.
Languages
English; swahili
Highest Qualification
Degree
References
Ms. Catherine wanjiku
manager, central cashiers office
carrefour, the junction mall branch
Mr. Boniface kithinga
operations manager
retail management solutions (rms
With experience in customer-focused roles at Carrefour, CCI Kenya, QuickMart, and Onn The Way Supermarket, I have consistently demonstrated a passion for delivering exceptional service and building lasting customer relationships.
I excel at empathizing with customers, addressing their needs, and turning challenges into positive experiences. Proficient in CRMs, data analysis, and quality assurance, I am skilled at identifying trends and driving service improvements. Your company’s values strongly align with mine, and I am eager to contribute my dedication, skills, and proactive approach to your team. Thank you for considering my application.
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