I am a dedicated and approachable individual with a strong background in finance, having completed a diploma in microfinance and a Bachelor of Science in finance. I gained valuable experience during my attachment at NDEGE CHAI SACCO, where I developed strong communication and customer service skills. In that role, I handled customer inquiries, provided support, and ensured that clients had a positive experience. I am naturally patient, detail-oriented, and able to remain calm under pressure, which I believe are important qualities for a customer service representative. I enjoy helping people resolve their concerns and ensuring that they feel valued, which is why I am excited about the opportunity to bring my skills and passion for customer care to this position