Customer Service

Job Type

Full-Time

Employment Status

Employed

Gender

Female

Marital Status

Single

Age

Education

Diploma in Counseling Psychology Thika School of Medical and Health Sciences (2021–2023) Certificate in Customer Service Management Wawa Training Institute (Feb 2023 – Oct 2023) Certificate in Computer Applications Isiolo College of Technology and Commerce (Dec 2020) Kenya Certificate of Secondary Education (KCSE) – C- (Minus) Sikinga High School (2015–2018)

Still Studying

Skills

Front Office & Reception Management • Customer Service Excellence • Communication & Interpersonal Skills • Administrative & Organizational Skills • Multi-Tasking & Time Management • Microsoft Office Suite (Word, Excel, PowerPoint) • Scheduling & Appointment Coordination • Problem-Solving & Conflict Resolution • Professional Telephone & Email Etiquette

Languages

English, Swahili

Certifications

Certificate in Customer Service Certificate in Computer applications Cerificate in hospitality management

Highest Qualification

Diploma

References

Liz Gakure Manager, Shade Children’s Organization Email: gakureliz@gmail.com Phone Edward Mokaya Head of Department, Thika School of Medical and Health Sciences Email: mokayaedward36@gmail.com Phone Emmanuel Rauto Head of Department, Wawa Training Institute Email: emmanuel.rauto.er@gmail.com Phone

I am a dedicated and customer-focused Front Office professional with a strong background in customer service, administration, and reception management. Adept at handling front desk operations, managing customer inquiries, and ensuring seamless office coordination. Skilled in communication, multitasking, and problem-solving, with a passion for creating a welcoming and organized environment for clients and staff.

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