Nairobi, Kawangware, 07/09
7 views
Customer Service
Job Type
Full-Time
Employment Status
Unemployed
Gender
Male
Marital Status
Married
Age
35
Previous Work Experience
Solutech Solution Ltd
Team Lead -Customer Service and Support
Oct 2025 - Sep 2026
Education
Diploma in Information Technology
Still Studying
No
Skills
Customer Service & Customer Experience
Call Centre Operations
Team Leadership & People Management
Customer Support & Complaint Resolution
Client Relationship Management
Operations Management
Languages
English and Swahili
Certifications
N/A
Highest Qualification
Diploma
References
• Kennedy Alube
Senior MIS Manager,
CCI East Africa Kenya
Phone
Email -kennedy.nyakha@ccikenya.co.ke
• John Wanjogu
Senior Human Resource Business Partner
Riara Schools
Phone
Email -jkahangi@riaraschools.co.ke
• Herman Mwalepe
Supervisor -Contact Center
Aga Khan University Hospital -Nairobi
Email -herman.mwandido@aku.edu
Phone
Customer Service and Operations professional with 8+ years of experience in customer support, call centre operations, team leadership, client relationship management, and process improvement. Skilled in managing teams, resolving complex customer issues, monitoring KPIs, and delivering excellent customer experiences. Strong communicator, problem solver, and organized professional with experience using CRM, ERP, Power BI, and Microsoft Office tools. Passionate about improving operations, supporting teams, and creating lasting customer relationships.
KSh35,000 - 45,000
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