Key skills
- customer engagement: trained at kenya utalii college in professional guest handling and relationship building
- digital competence: ict certified with skills in ms office, social media, and digital communication tools
- sales mindset: strong persuasion, upselling, and negotiation skills developed through customer service training
- communication: clear, confident, and persuasive both in-person and online
- target driven & fast learner: earned certificate of merit at utalii; quickly masters new systems and processes
- detail-oriented: meticulous with brand standards, reporting, and customer data