Kiambu, Kiambu / Kiambu , 1 day ago
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Customer Service Rep/ Executive, Receptionist, Office Admin/Asst.
Work Experience
2 years
Job Type
Full-Time
Employment Status
Unemployed
Gender
Female
Marital Status
Single
Age
27
Previous Work Experience
Fresha
Production Assistant
Dec 2025 - Aug 2026
Rapid Ride
Customer Service Executive
Apr 2025 - Dec 2025
ICS College
Customer Service Rep
Jan 2024 - Mar 2025
Education
Diploma in Entrepreneurship Development
Still Studying
No
Skills
Customer Service • Customer Support • Customer Retention • CRM • Customer Relationship Management • Communication • Problem Solving • Complaint Handling • Customer Follow-Up • Sales Support • Customer Acquisition • Telesales • Account Management • Data Entry • Microsoft Excel
Languages
English Swahili
Certifications
Certificate in Computer Applications
Highest Qualification
Diploma
Customer service and sales professional with over 2 years of combined experience in customer support, customer retention, sales support, front-office operations, marketing assistance, and production operations. Experienced in handling high-volume customer interactions through phone, email, WhatsApp, SMS, and in-app platforms, with strong skills in CRM systems, customer account management, verification, documentation, follow-up, complaint handling, and issue resolution.
Proven ability to support customer acquisition and retention through driver recruitment and onboarding, renewal calls, post-service follow-ups, and promotional activations. Highly organized, adaptable, detail-oriented, and comfortable working in fast-paced, target-driven environments. Proficient in Microsoft Office, digital communication platforms, data entry
KSh25,000 - 35,000
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