Nairobi, Kilimani, 03/10
31 views
Customer Service
Work Experience
1 year
Job Type
Full-Time
Employment Status
Unemployed
Gender
Female
Marital Status
Single
Age
21
Education
Kenya certificate of secondary education
Garden Mixed secondary school -2023
Still Studying
No
Skills
Customer service and customer support
Answering customer inquiries
Telephone and verbal communication
Handling customer questions and concerns
Processing customer orders and requests
Providing accurate product and service information
Customer follow-up
Collecting and recording customer feedback
Active listening
Clear and professional communication
English and Kiswahili communication
Basic sales and product presentation
Data entry and accurate record keeping
Microsoft Word and Excel
Email and internet usage
Online customer communication
Typing and document preparation
Patience and problem solving
Calm and friendly approach
Fast learner and adaptable
Teamwork and time management
Languages
English and Swahili
Certifications
Basic computer skills
Highest Qualification
High School (S.S.C.E)
References
Matroba ingasian - matrobaingasian@gmail.com
Patient, friendly, and reliable entry-level customer service professional with strong verbal communication skills in both English and Swahili. Experienced in teaching, communicating information clearly, listening to people’s needs, and responding patiently to questions. Comfortable using computers, email, Microsoft Word, Excel, internet tools, online communication platforms, typing, and data entry.
Interested in customer service, call centre, telesales, telemarketing, and order-processing roles where excellent communication and a positive attitude are important. A fast learner who is able to remain calm when handling questions or customer concerns, provide accurate information, process requests, follow up on inquiries, and collect customer feedback. Available to start immediately.
KSh15,000 - 20,000
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