Front Desk Officer

Engaged customers, presenting products, and closing sales and maintaining relations,accounts opening. Responded to questions, complaints and concerns about products from customers. Maintained customer accounts and collected customer information. Prepared product and service reports.Helped grow the clients accounts with SME's business with 24%mark up, compared to the previous records.Organized the customer documentation at the customer in chronological, FIFO and LIFO ,order for fast sorting and retrieval. Orgnised the staff to more customer friendly etiquettes and ways to solve issues ammecablyduring staff meetings.Organized staff CRS to the local communities ,e.g children's home and environmental cleaning. Timely issue resolution, follow-up of escalated cases volume effectiveness ofengagements.Utilized good customer relationships to produce referral sales, retain clients and expand sales within existing relationships. Significantly contributed to branch's exponential revenue growth.

Dennis mwenda ict administrator tuskys supermarkets p.O. Box 54280 -00200 nairobi phone email: customercare@tuskys.Com j.B muthamia chief executive officer ardhi sacco society limited p.O box 28782-00100. Nairobi phone / 8562519. Frank murthi precious super kids academy p.O box 522-60400, cyhuka tel . Elias nderitu the principal mukui day secondary school p.O. Bowx 530 -60401 chogoria phone