CRM Knowledge: Previous experience or basic understanding of CRM platforms (e.g., HubSpot, Zendesk) or digital communication tools like WhatsApp Business
Requirements & Skills
CRM Software: Familiarity with customer management tools (like Salesforce, HubSpot, or Zendesk).Basic IT Literacy: High typing speed and proficiency in MS Office (Word, Excel).Multi-channel Support: Ability to handle requests via phone, email, and live chat,
Minimum Qualification Requirements
Diploma in Business Administration / Business Management