Virtual Assistant

Alx africa | certification in virtual assistance university of nairobi | bachelor of business administration atingi academy | customer service and complaints semrush academy | digital marketing & customer support lotus computer college | data analysis

Communication skills (verbal and written) time management organizational skills attention to detail problem-solving skills customer service skills multitasking abilities proficiency in google workspace (docs, sheets, slides) familiarity with trello experience with honeybook knowledge of calendly social media management skills basic graphic design skills (canva) data entry and management email management research skills adaptability to new technologies basic seo knowledge use of project management tools familiarity with chatgpt and ai tools virtual communication tools proficiency (zoom, slack, etc.) website management basics (wordpress, squarespace) scheduling and calendar coordination knowledge of marketing strategies ability to analyze data and generate reports familiarity with online survey tools crisis management and conflict resolution skills sla adherence documentation and process updating

Virtual assistant digital marketing social media management customer support and complaints data analysis copy writing