- Getting past no negotiating with difficult people book by William Ury
- "Getting Past No: Negotiating With Difficult People" by William Ury is a guide to resolving conflicts and negotiating with difficult people. Ury provides practical techniques and strategies for dealing with difficult individuals, overcoming impasses, and reaching mutually beneficial agreements. The book is designed to help readers identify and understand the tactics used by difficult people, including anger, deception, and avoidance, and offers practical steps for responding to each tactic. The techniques described in the book are grounded in Ury's experience as a negotiator and mediator, and are applicable to a wide range of situations, from business negotiations to personal conflicts.