Business Solutions

-Assist customers with questions, complaints, and requests. -Respond to customers through phone, WhatsApp, email, or in person. -Provide accurate information about products and services. -Resolve customer complaints professionally and quickly. -Process orders, payments, returns, or inquiries where required. -Follow up with customers to ensure their issues are resolved. -Maintain good customer relationships. -Record customer feedback and complaints. -Escalate difficult issues to supervisors when necessary. -Maintain a professional and positive attitude.

-Good communication – speak and write clearly. -Active listening – understand customers before responding. -Problem-solving – find practical solutions to customer issues. -Patience – remain calm with difficult customers. -Teamwork – work effectively with colleagues. -Time management – handle several customers efficiently. -Product knowledge – understand what you're selling or supporting. -Empathy – understand and respect customers' concerns. .-Professionalism – remain polite, reliable, and respectful.

-KCSE certificate or equivalent. -Good spoken and written English. -Good communication and interpersonal skills. -Basic computer skills. -Ability to handle customers politely and professionally. -Good problem-solving skills.