Welcoming and assisting customers
Answering customer inquiries about products
Selling and promoting shop products
Receiving payments (cash, card, M-Pesa)
Issuing receipts using ETR machine
Keeping the shop clean and organized
Arranging and displaying goods on shelves
Monitoring stock levels and reporting shortages
Recording daily sales and transactions
Preventing theft or loss of goods
Handling customer complaints politely
Opening and closing the shop on time
Safeguarding shop property and equipment
Reporting any issues to the supervisor or manager
Requirements & Skills
Minimum KCSE certificate or equivalent
Basic numeracy and literacy skills
Good communication and customer service skills
Ability to handle cash and process payments (cash, card, M-Pesa)
Basic computer or ETR machine knowledge
Honest and trustworthy character
Good organizational skills
Ability to work under minimal supervision
Friendly and presentable appearance
Ability to work flexible hours, including weekends if required
Previous experience in retail or sales is an added advantage
Teamwork and problem-solving skills
Minimum Qualification Requirements
Kcse certificate (minimum requirement)
basic reading and writing skills
basic numeracy skills for handling money and sales
basic customer service skills
basic knowledge of using an etr machine or pos system (added advantage)
previous retail or shop experience (added advantage)
must be honest, responsible, and reliable
good communication skills
national id for identification and employment records
Minimum Experience
1 year
Store address
Nairobi • Nairobi Central
7648_0300
We are looking for a responsible and hardworking Shop Attendant ladies to join our team. The successful candidate will be responsible for assisting customers, selling products, handling payments, and ensuring the shop operates smoothly on a daily basis. The role requires good customer service skills, honesty, and the ability to maintain a clean and organized shop environment. The shop attendant will also help arrange products on shelves, monitor stock levels, and issue receipts for all sales.
The ideal candidate should be friendly, reliable, and able to work under minimal supervision while providing excellent service to customers.