Nairobi, Nairobi Central, 04/07
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Shop Attendant
Job Type
Full-Time
Work Setup
Office
Application Deadline
July15, 2026
Responsibilities
Greeting: Welcoming customers as they enter the store and offering assistance.Product Knowledge: Understanding the features and benefits of items to recommend products that meet the customer's needs.Issue Resolution: Handling customer complaints, processing returns, and issuing refunds professionally.Promotions: Informing shoppers about current sales, discounts, or loyalty programs.
Requirements & Skills
Customer Service: Providing excellent service to customers and building relationships with them.
1
POS Systems: Understanding and using Point of Sale systems to process transactions and manage inventory.
1
Inventory Management: Keeping the store well-stocked and managing inventory effectively.
1
Product Knowledge: Having a good understanding of the products being sold to provide informed recommendations.
1
Customer Interaction: Handling customer inquiries and ensuring a positive shopping experience.
1
These skills are crucial for ensuring the smooth operation of the retail environment and for providing a high-quality customer service
Minimum Qualification Requirements
Kcse, kiswahili and english college or diploma option
Minimum Experience
less than 1 year
Warmly welcome customers and assist them in finding products that meet their needs.
Maintain a clean, organized, and visually appealing store layout.
Restock shelves and ensure products are correctly priced and displayed.
Operate the cash register, process payments, and issue receipts accurately.
Answer customer questions about products, promotions, and store policies.
Assist in receiving, unpacking, and organizing new stock deliveries.
Work with the team to meet daily sales and service goals.
KSh 20,000 - 25,000
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