Urban Crown Foundation

Key Responsibilities - Respond to customer inquiries through calls, WhatsApp, email, social media, or in person. - Handle customer complaints and provide appropriate solutions. - Provide accurate information about products, services, prices, and promotions. - Process customer orders, requests, returns, and follow-ups. - Maintain accurate and confidential customer records. - Build positive relationships and ensure customer satisfaction. - Escalate complex issues to supervisors when necessary. - Collect customer feedback and report common concerns. - Work with other departments to resolve customer issues. - Maintain professional communication and meet service standards.

Requirements for Customer Service Jobs Minimum KCSE certificate; a certificate or diploma in Customer Service, Business, Marketing, or a related field is an added advantage. Good communication skills, both verbal and written. Ability to speak and understand English and Kiswahili clearly. Previous customer service or sales experience is an advantage. Basic computer skills, including email, Microsoft Office, and customer management systems. Good problem-solving and decision-making skills. Ability to handle difficult customers and complaints professionally. Good listening and interpersonal skills. Ability to work under pressure and meet deadlines/targets. Patience, empathy, and a positive attitude. Good teamwork and time-management skills. Professional appearance and strong work ethic. Willingness to learn and adapt to new products and procedures.