Job Opportunities in Nairobi CBD

Guest service – Welcoming guests, answering questions, and assisting with their needs. Reception/front office – Checking guests in and out, making reservations, and handling payments. Housekeeping – Cleaning rooms, changing bed linen, and maintaining cleanliness. Food and beverage – Preparing and serving food and drinks to guests. Security and safety – Protecting guests, staff, and hotel property. Maintenance – Repairing equipment and ensuring facilities such as electricity, plumbing, and air conditioning work properly. Customer complaints – Listening to guests' concerns and resolving problems professionally. Teamwork – Cooperating with other departments to provide good service. Record keeping – Maintaining accurate guest, booking, and financial records. Professional conduct – Being polite, respectful, punctual, and well-groomed.

Good communication skills Basic education; some positions may require a certificate or diploma in hospitality Good customer-service attitude Professional appearance and good hygiene Ability to work in shifts, including weekends and holidays Ability to work well under pressure Teamwork and cooperation Reliability and punctuality

Minimum Requirements for a Hotel Job Minimum secondary school education (KCSE or equivalent), depending on the position. Good communication skills. Basic customer-service skills. Good personal hygiene and appearance. Ability to work as part of a team. Ability to work shifts, weekends, and public holidays. Be reliable, punctual, and responsible. Previous hotel experience is an advantage but may not be required for entry-level positions. For entry-level hotel jobs, a secondary school certificate and a positive attitude are often enough to start. Are you looking for requirements for waiter and receptionist,