Job Opportunity

Hotel Job Responsibilities Welcoming and assisting guests. Checking guests in and out of the hotel. Taking and managing room reservations. Cleaning and maintaining guest rooms and public areas. Serving food and drinks to guests. Handling guest questions, requests, and complaints. Maintaining good customer service and professionalism. Handling payments and preparing bills. Ensuring hotel facilities are clean, safe, and comfortable. Working closely with other hotel departments. Following hotel rules, health, and safety procedures. Helping guests with luggage and other needs.

Relevant education or training in hospitality is an advantage. Previous hotel or customer-service experience is helpful. Good communication skills. Professional and presentable appearance. Ability to work shifts, weekends, and public holidays. Basic computer skills. Good teamwork and time-management skills. Ability to work under pressure. Good customer-service attitude. Important Skills Communication and interpersonal skills Customer service Teamwork Problem-solving Attention to detail Time management Flexibility and adaptability Cleanliness and hygiene Professionalism Patience and a positive attitude

KCSE certificate or equivalent for entry-level positions. Certificate or Diploma in Hospitality/Hotel Management for skilled positions. Basic English and communication skills. Good customer-service skills. Ability to work in shifts, weekends, and holidays. Previous experience is an advantage but may not be required for entry-level jobs. Basic computer skills for front-office and administrative positions. Relevant professional certificates for specialized jobs such as chefs, bartenders, accountants, or security officers.