Wachira Urgent Job Vacancy

Guest accommodation – Providing clean, safe, and comfortable rooms. Customer service – Welcoming guests and responding to their needs and complaints. Housekeeping – Cleaning rooms, bathrooms, public areas, and changing linens. Food and beverage service – Preparing and serving quality food and drinks. Security and safety – Protecting guests, staff, and hotel property. Maintenance – Ensuring equipment, rooms, plumbing, electricity, and facilities work properly. Reservations – Managing room bookings, check-ins, and check-outs. Staff management – Hiring, training, supervising, and supporting employees. Financial management – Handling payments, budgets, purchases, and hotel expenses. Guest satisfaction – Ensuring guests have a positive experience and encouraging them to return.

Welcoming and assisting guests. Checking guests in and out. Cleaning and maintaining guest rooms and public areas. Preparing and serving food and drinks. Taking guests’ orders and handling payments. Providing good customer service. Handling guest requests and complaints professionally. Maintaining cleanliness and hygiene standards. Restocking hotel supplies and amenities. Following hotel safety and security procedures. Working closely with other hotel departments. Reporting damaged equipment or maintenance problems. Protecting guests’ property and hotel belongings. Maintaining a professional appearance and attitude. Ensuring guests have a comfortable and pleasant stay.

Requirements and Skills for Hotel Staff Minimum Requirements Minimum KCSE qualification. Good communication skills. Previous hotel or customer service experience is an added advantage. Ability to work under pressure and for flexible hours. Good personal hygiene and professional appearance. Ability to work as part of a team. Basic understanding of customer service. Must be reliable, punctual, and responsible. Key Skills Excellent customer service. Good verbal and written communication. Teamwork and cooperation. Problem-solving skills. Time management. Attention to detail. Patience and a friendly attitude. Ability to handle customers professionally. Ability to follow instructions and hotel procedures.