Nairobi, Nairobi Central, 03/06
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Customer Service
Job Type
Full-Time
Career Level
Junior
Application Deadline
27th june
Responsibilities
* Responding to customer inquiries and complaints
* Providing product or service information
* Processing orders, forms, and requests
* Maintaining a record of customer interactions
* Following up to ensure resolution
Requirements & Skills
Respond to customer inquiries via phone, email, chat, or social media
Provide clear and accurate information about products or services
Guide customers through processes, policies, and procedures
Minimum Qualification Requirements
*must be 18yrs and above
* must have an 🆔
* must have o level certificate
Minimum Experience
1 year
Interact with customers to solve issues and questions about products, services, and policies
Maintain a positive and friendly tone with customers at all times
Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
Listen to customer complaints and try to identify the cause of their problem to your best ability
Identify the appropriate response and strategy to solve customer issues as quickly as possible
KSh 25,000 - 30,000
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