Nairobi, Nairobi Central, 15/08
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Customer Service
Company Name
Natures way
Job Type
Full-Time
Career Level
Middle
Application Deadline
30th August
Responsibilities
Support types: Phone calls, email, live chat, social media, and face-to-face help.
Main goals: Solving issues fast, processing returns, and explaining how things work.
Why it matters: Good service keeps buyers loyal and builds trust in a brand.
Requirements & Skills
Empathy: Understanding how the customer feels.
Patience: Staying calm during hard chats.
Product knowledge: Knowing the items well.
Clear talk: Using simple words to explain fixes. [1]
Minimum Qualification Requirements
Customer service requirements include core interpersonal skills, technical proficiencies, and operational standards needed to resolve issues, share accurate information, and build brand loyalty.
Minimum Experience
less than 1 year
Customer service description outlines how a business helps its clients, answers questions, and fixes problems.
KSh 25,000 - 30,000
Safety tips
- Don't pay fees for applying/interviewing
- Avoid going for an interview at an unofficial office address
- Do your research and check info about the company
- Never disclose personal info before you get a job offer
