KCSE certificate, high school diploma, or equivalent qualification is often the minimum educational requirement. Some employers may prefer a certificate, diploma, or degree in Sales, Marketing, Business, or Communication. �
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Good verbal and written communication skills in English; knowledge of additional languages such as Swahili can be an advantage. �
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Basic computer skills, including Microsoft Office and CRM/customer management systems. �
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Strong telephone etiquette and active listening skills. �
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Ability to persuade customers, handle objections, and meet sales targets. �
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Customer service orientation and professionalism. �
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Experience in sales, customer service, call center, or telemarketing is an advantage, though some entry-level positions accept candidates with no experience. �
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Ability to work