Nairobi, Nairobi Central, 20/07
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Ms Marion Imela
Job Type
Full-Time
Employment Status
Unemployed
Gender
Female
Age
30
Education
Bachelor of Science in Hospitality and Tourism Management
Skills
Guest Relations: Guest engagement and VIP hosting, service recovery and complaint resolution, front office and check-in/check-out operations, cross-departmental coordination (housekeeping, F&B, security), upselling of services and amenities, guest feedback and satisfaction management, property management systems (PMS)
Tour Operations: Itinerary planning and logistics coordination, group leadership for parties of 20+, cultural and historical interpretation, health, safety and risk management, real-time problem solving, destination knowledge
Interpersonal & Professional: Active listening and empathy, conflict resolution and negotiation, teamwork and collaboration, time management and multitasking, adaptability in high-pressure environments
Languages: English – Fluent · Chinese - Basic
Languages
English
Chinese (Basic)
Bilingual hospitality professional with a Bachelor of Science in Hospitality and Tourism Management and over five years of international-standard experience in guest relations and tour guiding within the resort and travel sector. Proven ability to deliver high-quality, culturally sensitive service to a diverse, global clientele, resolve guest concerns with discretion and professionalism, and lead groups confidently in fast-paced, service-driven environments. Seeking to bring proven guest experience expertise to a hospitality, travel, or tourism organisation operating in an international market.
KSh60,000 - 85,000
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