Resident Receptionist in Naivasha (Accommodation Offered)

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. Receive customer calls, manage weekly promotions on our online systems, Booking.com, Website, Whatsapp business, Google profile, among other systems.

 customer service orientation  attention to detail and accuracy  planning and organizing  ability to multitask and prioritize  professional appearance and attitude  effective verbal and written communication skills  ability to handle stress and stay calm under pressure  conflict resolution skills  decision making and judgment skills  team work  flexible regarding work schedules  ability to respond appropriately to diverse customers and guests

 Certificate or Diploma in Front office Operations  guest/customer relations experience, preferably in a hospitality environment for 2 years +  strong working knowledge of relevant computer software including MS Office, Google Office suite, booking and payment systems  numeracy skills  administrative skills