Nairobi, Ruaraka, 7 hours ago
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Customer Operations Dispatch Coordinator
Company Name
Primebird Supplies Limited
Job Type
Full-Time
Work Setup
Office
Application Deadline
30/09/2026
Responsibilities
Answer incoming customer calls and respond to WhatsApp enquiries.
Receive, record and process customer orders accurately.
Coordinate order preparation and ensure timely dispatch.
Assign deliveries to riders and monitor their progress.
Keep customers updated on order status and delivery delays.
Track pending orders and ensure they are prioritised for fulfilment the following day.
Handle customer complaints and escalate unresolved issues.
Check outstanding balances for credit customers and follow up on overdue payments.
Maintain accurate records of orders, deliveries, pending items and customer payments.
Prepare daily operational updates for management.
Requirements & Skills
Minimum 1–2 years' experience in customer service, dispatch, logistics, retail or a similar role.
Good communication skills in English and Kiswahili.
Proficiency in WhatsApp Business and basic computer applications.
Knowledge of Google Maps, GPS tracking and Excel is an advantage.
Strong organisational and multitasking skills.
Good numerical, record-keeping and problem-solving abilities.
Ability to coordinate riders and work under pressure.
Honest, dependable, proactive and attentive to detail.
Minimum Qualification Requirements
KCSE certificate
At least 1 year of experience in customer service, dispatch, logistics, retail or a related position.
Good communication skills in English and Kiswahili.
Basic computer skills, including WhatsApp Business and Excel.
Good numerical and record-keeping abilities.
Strong organisational skills, honesty, reliability and attention to detail.
A diploma in Business Administration, Supply Chain Management, Logistics or a related field will be an added advantage but is not compulsory.
Minimum Experience
2 years
Store address
Nairobi • Nairobi Central
Nairobi
Closed now
• Mon - Sun, 08:00-18:00
Company: PrimeBird Supplies Limited
Location: Mathare North Road, Ruaraka, Nairobi
Employment Type: Full-Time
Job Description
PrimeBird Supplies Limited is seeking a reliable, organised and customer-focused Customer Operations & Dispatch Coordinator to manage customer orders, coordinate deliveries and monitor delivery riders.
The successful candidate will ensure orders are accurately recorded, dispatched on time, delivered to customers and properly accounted for.
Interested and qualified candidates should send their CV to primebirdsupplies
Email subject: Customer Operations & Dispatch Coordinator Application
Please include your relevant work experience, current location and expected salary in your application.
Only shortlisted candidates will be contacted.
KSh 15,000 - 20,000
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