Customer Service Representative

Education background 2020-2023: diploma in human resource management - murang’a university of technology 2023 : basic computer literacy programs – river tech computer trainers 2016-2019: kenya certificate of secondary education- st. Ann’s muthale girls high school 2007-2015: kenya certificate of primary education- st. Peter’s academy

Communication skills.I have excellent communication skills with experience relating to clients Active listening-I take time to listen to customers Empathy-i am able to Perceive And relate to the thoughts,emotions And experience of others. Stress management- I am well conversant with variety strategies and techniques To use in order to reduce stress level. Problem solving-Experienced in acting as an impartial mediator in disciplinary procedures and ensure it is administered in a fair manner and meets all legal and labor regulations and requirements. Relationship management: Highly skilled in building relevant and workable relations with colleagues, supervisors and other key stakeholders. Dedication- I am a dedicated professional who ensures objectives and goals are achieved In order to open opportunities for growth and advancement. Time management -I Organize and plan how to divide my time between different activities.

A diploma in human resource management Computer training certificate Kenya certificate of secondary education. Kenya certificate of primary education.

Rose mugendi manager nssf murang’a branch tel stephen musyoka head of human resources devki group of companies p.O box 33319-00600 nairobi tel