2X TOP
Nairobi, Embakasi, siku 1 zilizopita
1 maoni
Team Leader
Jina la kampuni
Calm recoveries limited
Aina ya kazi
Wakati wote
Mpangilio wa Kazi
Hybrid
Kiwango cha Kazi
Uongozi
Tarehe ya mwisho ya Maombi
May 15,2026
Majukumu
Supervise and manage daily activities of collection agents
Set and monitor team targets (calls, PTPs, collections)
Track performance and ensure targets are achieved
Allocate and distribute accounts/portfolios effectively
Coach, train, and mentor agents for improved performance
Conduct call monitoring and provide feedback
Handle escalations, disputes, and complex accounts
Ensure compliance with policies, laws, and client guidelines
Prepare and submit team performance reports
Motivate the team and manage discipline and attendance
Identify performance gaps and implement improvement plans (PIPs)
Liaise with management and clients on progress and issues
Ujuzi Unaohitajika
Leadership and people management
Strong communication skills
Coaching and mentoring ability
Performance management and target tracking
Decision-making and problem-solving
Conflict resolution and escalation handling
Analytical and reporting skills
Time management and organization
Negotiation skills
Emotional intelligence
Ability to motivate and drive team performance
Attention to detail
Adaptability and resilience
Knowledge of debt collection processes and compliance
Mahitaji ya chini ya Kufuzu
Diploma in business management,degree in bcom,finance,hr, cpak
Uzoefu wa chini
Miaka tatu
A Team Leader in debt collection is responsible for managing and guiding a team of collection agents to achieve recovery targets. The role involves allocating accounts, monitoring performance (calls, PTPs, and collections), coaching agents, and ensuring adherence to company policies and legal requirements. The Team Leader also handles escalations, supports complex negotiations, prepares performance reports, and drives team motivation to improve productivity and conversion rates while maintaining professional and ethical collection practices.
KSh 30,000 - 35,000
Vidokezo vya Usalama
- Usilipe ada ya kutuma maombi ya kazi/kufanyiwa mahojiano
- Epuka kwenda kwa mahojiano katika anwani isiyo rasmi ya ofisi
- Fanya utafiti wako wa kina na uangalie habari kuhusu kampuni
- Usiwahi kufichua maelezo ya kibinafsi kabla ya kupata ofa ya kazi
