Dedicated and customer-focused Customer Service Representative with over 3 years of experience delivering high-quality support through phone, in-person, and digital channels. Proven ability to resolve customer issues efficiently, manage CRM systems, process customer requests, and maintain accurate records. Fluent in English and Kiswahili, with strong interpersonal skills and a calm, professional approach to handling customer concerns. Passionate about improving customer satisfaction and supporting access to clean cooking solutions.