• Online Application Portals: eCitizen, KRA iTax, NTSA TIMS, NEMIS, HELB, Passport & Visa applications
• Document Processing: Typing, Printing, Scanning, Photocopying, Document Formatting, PDF Editing
• Technical & Hardware: Computer maintenance, basic networking, printer troubleshooting, software installation
• Customer Service & Sales: Client support, digital payment processing (M-Pesa), daily sales bookkeeping
• Software Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Web Browsers, Cloud Storage