It Assistant

•Provides effective first-level IT support, specializing in hardware diagnostics, operating system troubleshooting, and optimizing computer performance for end-users. •Assists in the installation, configuration, and maintenance of basic network infrastructure, including secure Wi-Fi deployment and connectivity troubleshooting. •Applies foundational knowledge of web development (HTML, CSS, PHP) and database management to support internal systems and perform routine data backups. •Performs accurate data entry, record management, and data cleaning using advanced Microsoft Excel functions like VLOOKUPs and Pivot Tables. •Maintains office peripherals efficiently, utilizing hands-on experience to diagnose and resolve routine printer, network, and scanner issues. •Creates professional graphic design assets and manages digital multimedia content to support organizational branding, communication, and outreach.

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