E -Commerce and Sales Assistant

Upload, update, and manage product listings on Jumia, Kilimall, and the company website. Edit product prices, descriptions, images, and stock information to ensure accuracy. Activate and deactivate products on online marketplaces as required. Monitor online orders and assist with customer inquiries and sales support. Track product returns, process return requests, and raise claims with relevant platforms or suppliers when necessary. Maintain accurate records of returns, refunds, and claims. Assist with inventory management and stock monitoring. Support order fulfillment, packaging, and dispatch activities. Ensure products are properly organized and displayed within the shop. Assist with general shop operations and perform other duties assigned by management to support business growth and customer satisfaction.

Certificate, Diploma, or equivalent qualification in Business, Marketing, Sales, IT, or a related field. Previous experience in e-commerce, retail sales, or customer service is an added advantage. Basic knowledge of online marketplaces such as Jumia, Kilimall, and e-commerce websites. Good computer skills, including proficiency in Microsoft Office and internet-based applications. Strong attention to detail and accuracy when managing product listings, prices, and inventory. Good communication and customer service skills. Ability to organize tasks, manage time effectively, and meet deadlines. Problem-solving skills and the ability to handle returns, claims, and customer issues professionally. Ability to work independently and as part of a team. Honest, reliable, proactive, and willing to learn.

Minimum of a Certificate, Diploma, or equivalent qualification in Business, Marketing, Sales, Information Technology, or a related field. Basic computer literacy and proficiency in Microsoft Office applications. Ability to use online platforms and e-commerce marketplaces. Good communication and customer service skills. Strong organizational skills and attention to detail. Ability to work independently and manage multiple tasks effectively. Previous experience in retail sales, e-commerce, or customer service is an added advantage but not mandator