Job Opportunities

Contact potential customers by phone, email, or other communication channels. Promote products and services and explain their benefits to customers. Generate new leads and identify potential customers. Make outbound sales calls to prospective and existing customers. Respond to customer enquiries and provide accurate information. Identify customer needs and recommend suitable products or services. Handle customer objections and answer questions professionally. Convert leads into sales and work toward achieving sales targets. Follow up with customers after calls or sales to maintain good relationships. Maintain customer records, including contact details, enquiries, and sales activities. Update CRM or sales systems with information from customer interactions. Handle complaints professionally and refer complex issues when necessary. Prepare sales reports and provide feedback to management. Build and maintain customer relationships to encourage repeat business. Keep up-to-date with product

Excellent communication skills – speak clearly and professionally. Active listening – understand customers’ needs and concerns. Persuasion skills – convince potential customers to consider or purchase products. Customer service skills – remain polite, helpful, and professional. Sales skills – identify opportunities, generate leads, and close sales. Negotiation skills – handle objections and reach suitable agreements. Confidence – communicate comfortably with different types of customers. Patience and resilience – handle rejection without losing motivation. Problem-solving skills – respond effectively to customer questions and complaints. Time management – manage many calls and follow-ups efficiently. Computer skills – use CRM systems, email, spreadsheets, and telephone software. Teamwork – cooperate with sales and marketing teams. Target-oriented mindset – consistently work toward and achieve sales goals.

Education: Minimum of a KCSE certificate or equivalent. Communication skills: Good spoken and written English; ability to communicate clearly and confidently. Customer service: Ability to interact professionally with customers and handle inquiries. Sales ability: Basic understanding of sales, persuasion, and customer relationship management. Computer skills: Basic knowledge of computers, email, and Microsoft Office. Telephone skills: Ability to make and receive professional sales calls. Interpersonal skills: Friendly, patient, confident, and able to build rapport with customers. Experience: Previous sales, telemarketing, customer service, or call-centre experience is an advantage but may not always be required. Target-oriented: Willingness to work toward sales and performance targets.