Core Responsibilities
• Document Services: Handle printing, photocopying, scanning, laminating, and document binding. Provide professional typesetting and basic graphic editing.
• Online Government & Corporate Portals: Assist clients in navigating digital platforms such as eCitizen or KRA iTax for applications, tax returns, and license renewals.
• Customer Support: Guide users with limited digital literacy through internet browsing, email creation, and online form submissions.
• Shop Operations & Maintenance: Monitor computer usage, maintain basic network and hardware troubleshooting, and keep the workspace clean and organized.
• Financial Record Keeping: Handle cash and mobile money transactions, record daily sales, and prepare accountability reports