Computer hardware & software maintenance – installing, configuring, and troubleshooting operating systems and applications.
Networking – lan/wan setup, ip addressing, dhcp, dns, vpn, routers, switches, and firewalls.
System administration – managing windows/linux servers, user accounts, permissions, and security policies.
Cloud computing – familiarity with aws, google cloud, or microsoft azure.
Cybersecurity basics – firewalls, antivirus, data protection, penetration testing basics.
Database management – understanding mysql, sql server, or oracle.
It support & helpdesk – diagnosing and resolving user issues (level 1–3 support).
Troubleshooting and resolving system or network failures quickly.
Root cause analysis and documentation.
Strategic thinking for system upgrades or security improvements.