Order Management: Proficient in taking accurate food and beverage orders and using digital Point of Sale (POS) billing software.
Cash & Payment Handling: Experienced in processing cash, credit cards, and mobile money payments (M-Pesa) while accurately balancing the register.
Table Service Protocols: Skilled in proper table setting, food presentation, carrying three plates simultaneously, and clearing tables efficiently.
Menu Knowledge & Upselling: Ability to quickly memorize complex menus, explain ingredients for allergy safety, and politely suggest high-margin side dishes, drinks, or desserts.
Health & Sanitation Compliance: Strong understanding of food safety regulations, public health standards, personal hygiene, and deep-cleaning restaurant operations